Refund policy

Returns and refunds

We want you to be happy with your order. If something isn’t right, email support@gattrellbrown.com with your order number and we’ll help.

Returning unopened items
For health and hygiene reasons, we can only accept returns of underwear that is still in its original, sealed packaging and hasn’t been opened or tried on. If you’d like to return an unopened item, let us know within 14 days of delivery, then send it back to us within 14 days of telling us. Return postage is paid by you, and we’d recommend using a tracked service.

Faulty or incorrect items
If your order arrives faulty, damaged or different from what you ordered, contact us within 30 days of delivery with your order number and a photo of the problem. We’ll send a replacement or give you a full refund, and we’ll cover the cost of the return.

Refunds
Once we’ve received your return, we’ll refund you to your original payment method within 14 days. For faulty or incorrect items, the refund includes the original delivery charge.

Contact
support@gattrellbrown.com. We aim to reply within 24 hours.